Contact us
Contact us
Frequently Asked Questions
Do you ship?
Do you ship internationally?
Yes. We ship internationally from Puerto Rico. Shipping costs and times vary depending on the destination and are calculated at checkout.
How long will it take for my order to arrive?
Orders are processed within 1 to 3 business days.
Puerto Rico and the United States: 3 to 7 business days.
International: 7 to 14 business days (depending on the country and local regulations).
Can I track my order?
Yes, once your order has been shipped you will receive an email with the tracking number and a link to monitor the shipment.
Returns and exchanges?
Do you accept returns or exchanges?
Yes, we accept returns and exchanges within the first 14 days after receiving the product, provided it is in perfect condition and unused.
How can I request a refund or exchange?
Email us at contact.houseofspes@gmail.com with your order number and the reason. Our team will guide you through the process.
Do they cover shipping costs on a return?
In most cases, return shipping costs are the responsibility of the customer, unless the product arrives with a defect or error on our part.
Production?
Where are SPES garments produced?
Our garments are designed in Puerto Rico and produced in Puerto Rico and Peru, in collaboration with specialized workshops that operate under high quality standards. Each piece undergoes a carefully supervised manufacturing process to guarantee durability, comfort, and premium finishes.
Do they supervise the production process?
Yes. The entire process is directly monitored by our team to ensure that every garment meets SPES' design and quality standards.
Shipping cost?
How much does shipping cost?
Shipping costs are calculated automatically at checkout, based on the destination and weight of the order.
House of Spes?
What is House of SPES?
House of SPES is more than a brand: it's a creative community born with the purpose of inspiring, connecting, and keeping hope alive. Through our clothing, videos, and events, we seek to build a movement that unites people who believe in something bigger than themselves.
House of SPES represents all those who create, dream, and work for what they love. You don't just wear a garment; you become part of a vision. A space where creativity and hope are worn every day.